Frequently Asked Questions

When will I receive my license key?
Why doesn't the license key I just received work?
How many asset records can I manage with Asset Manager?
How can I backup the Asset Manager database?
Does Asset Manager work on Windows 10?
Does Asset Manager work on a Mac?
How long is the Asset Manager license valid?
How do I connect to a remote database?
How do I add my company name to the reports?
How do I calculate depreciation for an asset?
How do I uninstall the software?

When will I receive my license key?

License keys are sent to the email address you used during checkout usually within 3 minutes of your purchase confirmation. However, some email notifications may get routed to your bulk or junk mail folder. If you haven't received your license key in your email inbox within 30 minutes, be sure to check your bulk or junk mail folder. You may also retrieve it using our license key retrieval page.

Why doesn't the license key I just received work?

Asset Manager comes in two different editions, and the license key you purchased must match the edition that you're entering it in. For example, a license key for the "Standard Edition" will not work in the "Enterprise Edition". You can check to see which edition you have installed by opening Asset Manager and reading the caption at the very top of the window. If it doesn't match the edition of the license key that you purchased, download and install the matching edition here.

How many asset records can I manage with Asset Manager?

16 billion - although the application doesn't set a limit, the database has a limitation of 16 billion records per table.

How can I backup the Asset Manager database?

Standard Edition:
Select the menu item: File --> Backup...
This option will create a compressed backup file containing all of your asset records in a single file with extension .abk. You may save the backup file to your computer or to a flash drive. If you would like to save it to a CD, first save the backup file to your computer, then copy it to CD. To restore the data from this file, use the menu option File --> Restore...

Enterprise Edition:
You may backup the database manually using the instructions listed above, or you may set up an automated nightly schedule. Please see the backup instructions.

Does Asset Manager work on Windows 10?

Yes. Asset Manager is compatible with Windows 98, ME, NT, 2000, XP, 2003, Vista, 7, 8, and 10.

Does Asset Manager work on a Mac?

No sorry. Asset Manager requires Windows 98, ME, NT, 2000, XP, 2003, Vista, 7, 8, or 10.

How long is the Asset Manager license valid?

Your Asset Manager license key will work in the version of the software you purchase without limitation or expiration. You also receive free updates for 24 months. Updates *after* 24 months can be purchased for 50% off the regular price. However, you are never required to update, so you may continue to use the older version for as long as you want with no additional charges.

How do I connect to a remote database?

Refer to the database configuration instructions.

How do I add my company name to the reports?

1. Select the main "Reports" tab.
2. Click on the "Options" button in the toolbar.
3. "Edit" the Custom Header/Footer to use your company name.

How do I calculate depreciation for an asset?

1. Set your organization's Fiscal Year End on the Options form if you haven't already (menu item Tools --> Options --> Depreciation tab)..
2. Set the Purchase Price, Depreciation Method, Recovery Period, and In Service Date on the asset form - finance tab.
3. Click the Recalculate button to update the depreciation grid.

How do I uninstall the software?

1. Open the Windows Control Panel
2. Select Programs and Features
3. Select the program in the list and then click "Uninstall"

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